How You Can Improve Customer Experience With ALS StrongPoint Tech Solutions
It’s Time To Turn First-Time Purchasers Into Loyal Customers.
Top Retail Trends. Long and Short Customer Journey.
Like every sector, retail is going through a transformation and must respond to the forces of the fourth industrial revolution and major societal shifts. Customer experience solutions are designed to be scalable at every customer touchpoint.
The customer experience infographic above describes the long and short customer journey process.
Gamification – personalised promotions at home. A great way to build personalised customer engagement.
Plan to visit the store by creating a shopping list or order for pick-up.
Customer Identification – AI image recognition.
Kiosk, digital signage – customer could browse and receive additional information about the products. Receive personalized, interactive information and customized offers.